Troubleshooting Team Projects

Technical issues with team projects are rare, and most can be resolved by getting a new local copy of the project.

If the steps below don't resolve the issue you're experiencing, please email us at support@axure.com for further help.

Note

For instructions on troubleshooting conflicts when upgrading team projects from Axure RP 9 to Axure RP 10, click here.

Getting a New Local Copy

1. Export a Backup RP File

Open your current local copy of the team project and go to File → Export Team Project to File. This will create a standalone .rp file from the local copy.

If you can't open your local copy of the team project, try recovering an auto-saved backup via File → Recover File from Backup.

2. Get Your New Local Copy

Go to Team → Get and Open Team Project to get a new local copy of the team project.

3. Import Changes from the Backup File

With your new local copy open, use the File → Import from RP File wizard to import any changes from the backup file you created in Step 1. Then check in the changes.

Note

You'll need to do an "unsafe check-out" in order to "steal" any checked out items back from your old local copy.