Axure License Portal

In this guide, you’ll learn how to navigate through the Axure License Portal, which is where you can purchase and assign Axure RP subscriptions.

Note

If you already have a subscription assigned to your account and need to activate Axure RP, please review our activation guide.

Note

If you purchased a subscription via a purchase order or invoice, certain actions such as transferring ownership, changing the billing term, or changing the product edition will need to be handled by our sales operations team. Please contact sales@axure.com for assistance.

Subscription Roles

Subscriptions have three roles: the owner, manager, and assigned user. Each role can be fulfilled by the same person, or different people.

• Owner: The owner of a subscription is responsible for the subscription’s billing, can access receipts, and make changes to the subscription’s product edition and billing term.

• Manager: Managers can assign and unassign subscriptions, and add or remove other managers.

• Assigned User: The assigned user is the user who will be using Axure RP.

Purchasing a Subscription

Once you create an Axure account and sign in to the Axure License Portal, you can purchase Axure RP subscriptions and Axure Cloud for Business subscriptions by selecting the Buy tab at the top of the page.

When purchasing a subscription, you’ll be able to choose which product edition (Pro, Team, or Enterprise), and which billing term (annual or monthly).

If you have previously purchased other subscriptions, you’ll also be able to choose whether to have the new subscription(s) added to an existing subscription group so that they have the same billing date. Alternatively, you can choose to start a new subscription group.

Note

When adding new subscriptions to an existing group, your payment at check-out will be prorated to the remainder of the billing term, and a subscription group adjustment line will appear.

Subscription Management

In the Manage Products tab of the Axure License Portal, owners and managers of a subscription can complete a variety of actions, such as assigning subscriptions to end-users, adding additional managers, changing the product edition, etc. Read the below sections for more details:

Assigning and Unassigning Subscriptions

To assign a subscription to the end-user who will be using Axure RP, click on the Unassigned link, enter the assignee’s email address, and then click Assign.

To unassign the current assignee, or to change the assignee, click the kebab menu under the Actions header in the row of the subscription you want to update, and select Assign from the context menu.

Then, in the dialog that appears, you can either enter a new user’s email address, or click Unassign.

Adding and Removing Managers

Owners and managers can add additional managers, and remove current managers. To add or remove a manager, click the kebab menu under the Actions header in the row of the subscription and then select Add Managers or Remove Managers.

Alternatively, you can select the checkbox on the far-left column for one or more subscriptions, and then click the Add Managers or Remove Managers buttons from the menu row at the top.

To add or remove a manager for an entire subscription group, select the checkbox next to the Product Edition header, and then complete the same steps listed above.

Transferring Ownership

The owner of a subscription is responsible for the subscription’s billing. If needed, you can transfer the ownership and billing responsibilities of a subscription to someone else.

To transfer the ownership, click the kebab menu under the Actions header in the row of the subscription and select Transfer Ownership. Then, follow the steps in the dialog that appears.

Alternatively, you can select the checkbox on the far-left column for one or more subscriptions, and then click the Transfer Ownership button from the menu row at the top. To transfer ownership for an entire subscription group, select the checkbox next to the Product Edition header, and then complete the same steps listed above.

In the Transfer Ownership dialog that appears, enter the email address of the new owner, and then click the Initiate Ownership Transfer button.

The new owner must accept the transfer. You will be responsible for the payments until the new owner accepts the subscription(s).

Canceling and Reactivating Subscriptions

Canceling a Subscription

To cancel a subscription, select the checkbox on the far-left column for one or more subscriptions, click the Cancel button from the menu row at the top, and then follow the steps in the dialog that appears.

To cancel an entire subscription group, select the checkbox next to the Product Edition header, and then follow the same steps listed above.

Cancellation will be effective at the end of the current billing term. You will be able to keep using canceled subscriptions through the end of the current term. They will not be renewed at the end of the term.

Reactivating a Subscription

To reactivate a canceled subscription, click the kebab menu under the Actions header in the row of the subscription, select Reactivate, and then follow the steps in the dialog that appears. Reactivated subscriptions will be scheduled for renewal at the end of the current term.

To reactivate expired subscriptions, scroll down to the Expired Subscriptions section at the bottom of the page. Then, select the checkbox next to the subscription(s) you wish to reactivate, and then click the Reactivate button above.

Product Edition and Billing Term Changes

Product Edition Changes

Note

For a comparison of each edition of Axure RP and a list of their features, head over to (axure.com/pricing)[https://www.axure.com/pricing].

There are three product editions for Axure RP subscriptions: Axure RP Pro, Axure RP Team, and Axure RP Enterprise. To upgrade or downgrade to a different product edition, select the checkbox next to the subscription(s) you wish to change, and then click the Change Edition button from the menu row above. Then, follow the steps in the dialog that appears.

Upgrades take effect immediately. You’ll be charged a prorated amount for the remainder of your current term. Downgrades are applied after your current term ends, and you will not be billed now.

Billing Term Changes

The owner of a subscription can change a subscription’s billing term from monthly to annual or vice versa. To do so, select the checkbox next to the subscription(s) you wish to change, and then click the Change Billing Term button from the menu row above. Then, follow the steps in the dialog that appears.

If you change from monthly to annual, you’ll immediately be billed for one year’s subscription, with prorated credit for the remainder of your current month. If you change from annual to monthly, your change will take effect at the end of your annual term, and you will not be billed now.