Troubleshooting team projects
Technical issues with team projects are rare, and most can be resolved by getting a new local copy of the project.
If the steps below don't resolve the issue you're experiencing, please email us at support@axure.com for further help.
For instructions on troubleshooting conflicts when upgrading team projects from Axure RP 9 to Axure RP 11, visit the troubleshooting upgrade conflicts topic.
Getting a new local copy
1. Export a backup rp file
Open your current local copy of the team project and go to File → Export Team Project to file. This will create a standalone .rp file from the local copy.
If you can't open your local copy of the team project, try recovering an auto-saved backup via File → Recover file from Backup.
2. Get your new local copy
Go to Team → Get and Open Team Project to get a new local copy of the team project.
3. Import changes from the backup file
With your new local copy open, use the File → Import from RP file wizard to import any changes from the backup file you created in Step 1. Then check in the changes.
You'll need to do an "unsafe check-out" in order to "steal" any checked out items back from your old local copy.